Following the information that quite a few easyJet and Tui flights have been cancelled, we want to make clear what steps can be found to policyholders.
Resulting from this information, we’re experiencing a excessive quantity of calls and our strains might go down intermittently.
Within the first occasion, PLEASE CONTACT the airline
Yow will discover info on switching to a different flight, acquiring a voucher or a full refund by visiting their web sites, right here
http://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations
https://www.tui.co.uk/destinations/faq/changes-and-cancellations?catId=265&subcatId=267&docId=
You probably have booked with an ATOL holder (package deal vacation)
You probably have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and obtained affirmation that you’re ATOL protected, the journey agency is answerable for your flight preparations and should both make different flights out there for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to deliver you dwelling on the finish of your journey. We advise you contact the ATOL journey agency for extra info on this.
Direct reserving with the airline
Should you booked straight utilizing a bank card and require a refund you might be protected underneath Part 75 of the Credit score Shopper Act 1974 and subsequently you must contact your card issuer to learn the way to get a refund. Should you paid by debit or cost card you could possibly make a declare underneath the Cost Again guidelines of your card supplier so we suggest contacting them.
Should you booked by means of an Airline Ticket Agent
Should you booked your ticket by means of an airline ticket agent, you must converse to the agent within the first occasion.
