This put up is a part of a collection sponsored by AgentSync.
Onboarding processes are sometimes a barrier to recruiting and retaining gifted claims adjusters, however one revolutionary insurance coverage providers agency flipped the script by overhauling their adjuster onboarding to spice up their repute.
By automating and simplifying the licensing and compliance course of with AgentSync, this P&C and legal responsibility insurance coverage providers agency made life simpler for his or her adjusters and inside workers members alike. With higher onboarding, the agency made it simpler to recruit adjusters and retain their finish prospects by delivering a superior expertise.
Download this insurance services firm’s story today.
Figuring out the adjuster administration problem
The adjuster licensing course of can really feel like a maze of regulatory obstacles and bureaucratic formalities. For this insurance coverage providers agency, managing 1000’s of licenses by hand was an issue on a great day.
Earlier than adopting AgentSync, the agency had practically 5,000 adjusters lively at any given time, and onboarded extra each week. However the agency was dealing with licensing and state reciprocity manually, and with no time or inclination to coach a fulltime license coordinator. The Head of Adjuster Licensing spent hours every week managing these duties on prime of different adjuster providers, and lived with the fixed menace of noncompliance and regulatory threat.
“We had been placing in each single license by hand,” the Head of Adjuster Licensing stated, describing how they functioned earlier than AgentSync. “Meaning going to totally different methods and databases to confirm that every license is lively in every state. Some adjusters have 20 licenses and we’re bringing on 15 to 25 new adjusters throughout a mean week, so even when it solely takes a couple of minutes to confirm a license, you could possibly be 25 hours per week simply verifying licenses by hand.”
However, because of AgentSync, the insurance coverage providers agency was capable of keep away from including headcount and reallocated the Head of Adjuster Licensing hours to different, greater ROI duties, like constructing and sustaining the form of relationships that make recruiting adjusters simpler. Find out more.
Enhancing the adjuster expertise with streamlined onboarding
One of many key benefits of AgentSync is that our onboarding course of makes it simpler to onboard claims adjusters and minimize down on their administrative effort. By automating routine processes like doc submission and compliance checks, AgentSync allows adjusters to pay attention extra on what actually issues – dealing with claims and delivering top-notch service to their policyholders.
“Adjusters are impartial contractors and on the finish of the day they’re going to decide on to work for the corporations that pay them nicely and make it straightforward for them,” defined the Head of Adjuster Licensing. “Our pay is aggressive, however why would they undergo all these additional steps? With AgentSync, we are able to get their Social Safety quantity from their contract, or in the event that they’ll simply sort of their NPN, all we have now to do is test just a little field on our finish to make the API work and all the pieces masses up the subsequent day. It’s wonderful!”
By eradicating the boundaries to onboarding, this agency can present extra white-glove providers with out including headcount to the crew. And intuitive workflows make it straightforward for adjusters who aren’t significantly tech savvy, serving to the agency higher recruit and onboard each skilled adjusters and those that are new to the business. Gone are the hours and 1000’s of {dollars} wasted in forming relationships with adjusters solely to observe them fall off the grid someplace between a contract, license validation, and first declare project.
The roll up impact: Emergency conditions
As any adjuster store is aware of, an insurance coverage providers agency that’s struggling to keep up compliance throughout an everyday week might discover itself in an actual pickle with regards to emergency conditions. Wildfires, floods, mass information breaches: At instances, insurance coverage is an all-hands-on-deck endeavor.
“You may’t put a value on the peace of thoughts we get figuring out that each adjuster is licensed the place they should be, with out threat of human error,” the Head of Adjuster Licensing stated. Plus, “It’s an enormous promoting level for our carriers. From their perspective, they’ve received this superior firm that’s verifying licenses so not one of the adjusters engaged on their recordsdata are even probably going to not have a sound license.”
When an emergency hits and this agency has to ship out claims adjusters en masse, it’s simpler to attain factors with each downstream adjusters and upstream service companions through the use of a system that automates the executive load. Earlier than AgentSync, the insurance coverage providers agency merely employed a number of momentary workers members to course of the 100-plus new adjusters per day they’d want so as to add in an emergency. By automating adjuster license administration with AgentSync, the agency diminished the chaos of emergency response, made themselves a extra enticing accomplice, and diminished the prices to the agency of each response.
Read more about how the insurance services firm made adjuster management easier.
Remodeling recruitment with efficient adjuster administration
When it’s straightforward to keep up licensing to your adjusters, to onboard them in a frictionless system, and to deploy them precisely and effectively in hectic conditions, the cumulative impact is that the insurance coverage providers agency’s recruitment efforts are simpler, with fewer bottlenecks and churned candidates.
To study extra about this insurance coverage providers agency’s transformation, download the case study.
And to study extra about how AgentSync may assist you, schedule a demo.
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