Following the information that Flybe have ceased all operations and gone into administration, we want to make clear what steps can be found to policyholders.
The Civil Aviation Authority are stating that clients mustn’t go to the airport as any Flybe flights won’t be working. Please see the hyperlink to the CAA web site under for extra data:
https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/
When you have booked with an ATOL holder (package deal vacation)
When you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and obtained affirmation that you’re ATOL protected, the journey agency is answerable for your flight preparations and should both make various flights out there for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to convey you residence on the finish of your journey. We recommend you contact the ATOL journey agency for extra data on this.
Direct reserving with Flybe
For those who booked straight with Flybe and paid by bank card chances are you’ll be protected below Part 75 of the Credit score Shopper Act 1974 and due to this fact it is best to contact your card issuer to learn the way to get a refund. For those who paid by debit or cost card you might be able to make a declare below the Cost Again guidelines of your card supplier so we advocate contacting them.
For those who booked by way of an Airline Ticket Agent
For those who booked your ticket by way of an airline ticket agent, it is best to converse to the agent within the first occasion; they could have supplied you with journey insurance coverage that features Scheduled Airline Failure Insurance coverage (SAFI) or taken out their very own SAFI cowl which is able to allow them to both refund or cowl the price of a brand new ticket to get you residence if you’re already overseas.
Scheduled Airline Failure Insurance coverage (SAFI)
Whereas lots of our insurance policies embody both Scheduled Airline Failure Insurance coverage (SAFI) or Finish Provider Failure Insurance coverage (ESFI) as normal, or as an non-compulsory extension, which incorporates cowl for the Monetary Failure of both the Airline or different Finish Provider there are some insurance policies which do no have this cowl so we’d ask you to test your coverage wording rigorously.
In case your coverage does embody both SAFI or ESFI yow will discover particulars on find out how to submit a declare in your coverage wording. Please word within the first occasion you may be anticipated to confer with your financial institution or bank card supplier as defined above. If you’re unsuccessful then please get hold of refusal affirmation as a part of your declare.
