Since earlier this month some house owners of HP OfficeJet printers have been reporting that they’re confronted with a blue display screen error message, and a bricked system.
In accordance with the printer manufacturing large, a “restricted quantity” of HP OfficeJet Professional 9020x printers are affected by a blue display screen error that shows a fairly unhelpful message of “83C0000B” on affected units’ touchscreens.
The error messages appeared after HP pushed out a software program replace over the web. A software program replace that clearly had not been sufficiently examined.
So, it is clearly excellent news that it was not malicious hackers who’ve turned your printer right into a ineffective lump or plastic and steel. However it’s not a lot comfort for these affected that the reason for the issue was the producer as an alternative.
HP prospects disrupted by their lack of ability to make use of their printer expressed their annoyance on-line:
“My HP OfficeJet Professional 9022e printer (bought solely 6 months in the past) shows since reswitching it on his morning a blue display screen with following error code 83C0000B and a swap on icon. There isn’t a connection any extra between printer and PC (WLAN). The printer is blocked. It isn’t doable do reset it.”
“Very disillusioned that they’ll simply remotely meddle with my system with out my permission and depart it non useful.”
“Was lastly in a position to get by way of to HP, their “repair” didnt work and a promised response inside 24-48 hours didnt occur. Not impressed in any respect and solely 12 months previous. Very very inconvenient and no extra HP printers for me. Surprising buyer help from such a big firm…”
In accordance with a report by Bleeping Computer, affected HP OfficeJet printers embody the HP OfficeJet Professional 9022e, HP OfficeJet Professional 9025e, HP OfficeJet Professional 9020eAll-in-One, and the HP OfficeJet Professional 9025e All-in-One Printer.
Though some HP prospects have been suggested to carry out a partial full reset of their units by help workers, this doesn’t seem to have resolved the problem.
Sadly, for now at the very least, plainly HP doesn’t have a working repair for the issue. And it could show lower than simple for these whose HP OfficeJet printers have already been remotely bricked to obtain a firmware replace that fixes the problem.
Within the meantime, in case you have been fortunate sufficient to flee having your HP OfficeJet bricked by the replace, you could be sensible to disconnect it from the web to forestall it from receiving an automated replace, till HP has confirmed that the problem has been resolved.
In case you are affected by the issue, our greatest recommendation is so that you can contact HP’s buyer help workforce at support.hp.com for help.
