How SIU Is Saving Over 1,000 Hours a 12 months by Automating Their Inbox

This submit is a part of a collection sponsored by Professional Insured.

Southern Insurance coverage Underwriters (SIU) handles a excessive quantity of emails day-after-day – from submissions and endorsements to cancellations and quote requests. For a very long time, these emails had been sorted manually by the workforce, one after the other. It labored, however it was sluggish, repetitive, and a drain on everybody’s time.

That’s why SIU determined to usher in Professional Insured’s AI Gatekeeping answer – Professional Inbox – a instrument that helps automate e mail consumption and get work to the correct individuals sooner. The outcomes? Over 1,000 hours saved per 12 months and a serious step ahead in how their enterprise operates.

What Was the Drawback?

Like many MGAs and wholesalers, SIU was coping with shared inboxes filled with necessary messages. Each e mail needed to be learn, categorized, and forwarded to the correct particular person. It wasn’t uncommon for messages to get missed, delayed, or dealt with greater than as soon as. And all of that guide work was taking time away from higher-value duties like underwriting and responding to brokers.

What Did They Do?

SIU partnered with Professional Insured to implement Expert Inbox – a smart tool that helps manage email intake automatically (i.e., AI Gatekeeping). As an alternative of counting on individuals to kind all the things, the AI reads every message and does the heavy lifting:

• It figures out what kind of e mail it’s – submission, endorsement, cancellation, or one thing else
• It pulls out key particulars like coverage numbers, names, and dates
• It sends the e-mail to the correct particular person or workforce immediately
• It flags duplicates so nothing will get processed twice
• And it helps be sure pressing messages (like new submissions) get dealt with straight away

What Occurred Subsequent?

With AI doing the sorting, SIU has saved over 1,000 hours each year that used to be spent just managing the inbox. Duties get processed sooner, brokers get faster responses, and underwriters have extra time to do what they do finest.

Even higher – this was simply step one. SIU is now engaged on including extra automation to assist with quoting, servicing, and different areas of the enterprise.

In case your workforce is spending an excessive amount of time sorting emails, we can assist you alter that.
Contact us today or go to expertinsured.com to be taught extra.